Delivery and Returns
How will COVID-19 affect my delivery?
We are currently still able to deliver in the UK. However, please allow extra time for your order to arrive as there are currently procedures in place which may cause delays. We are monitoring the situation closely and will advise you of any changes. If you have any specific questions relating to your order, please email our customer service team at email@example.com
What are the shipping options + how long will my parcel take to get to me?
Delivery is available in the UK and after 1 business day processing please allow:
- UK Tracked - £3.99 (2-5 business days)
- Free Delivery - Basket spend of £35 or more (unless otherwise stated in promotion)
Why don't you offer untracked shipping?
Unfortunately, we are currently unable to offer untracked shipping due to a high number of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.
I am based outside of the UK - can I order a product?
Currently due to extra procedures, we are only able to make our products available to customers based in the UK. However we are looking to expand to cover more regions very soon. Please sign up to our newsletter to stay updated with these launches.
Where is my order?
Please check your order confirmation email. This will tell you how long your order should take. You will receive a tracking reference which you can use to monitor the delivery.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
Please email customer service at firstname.lastname@example.org and they will be able to help with the issue.
My tracking number isn’t working, what shall I do?
Please wait 24hrs from when you receive the tracking number as it does not activate until it's picked up by the delivery company. If it's still not working, please contact email@example.com with your name and order number.
My items still haven’t been shipped and I haven’t received a refund, what shall I do?
Please contact firstname.lastname@example.org with your name and order number.
I placed an order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?
Please refer to your tracking details and if you need further help, email our customer service team on email@example.com
I have changed my mind, can I return a product and receive a refund?
There is an issue with my product or I have had the incorrect products arrive, what do I do?
We are sorry hear that! Please contact the team at firstname.lastname@example.org and we will be happy to help.