Customers say this cleanser feels silky and gentle on their skin. Many reviews mention its hydrating properties, noting how it leaves skin feeling soft and moisturized rather than tight or dry. The cream-to-milk texture transforms smoothly with water, and users appreciate its effectiveness at removing makeup without stripping the skin. While most find it perfect for sensitive skin, a few mention it wasn't as hydrating as expected. The pump dispenser receives praise for convenience, with reviewers noting a little product goes a long way.