Customers say this cleansing balm effectively removes makeup including waterproof mascara and leaves skin feeling soft and moisturized. Many reviews mention its gentle nature and suitability for sensitive or dry skin. Users appreciate how it doesn't strip the skin or cause tightness. Common feedback includes its effectiveness in double cleansing routines and ability to dissolve makeup thoroughly. However, frequent comments address packaging issues - the tube is difficult to squeeze, product separates creating oil leakage, and it's hard to extract remaining product. Some users note the grainy texture from oat particles and mention it can leave residue requiring thorough rinsing or a second cleanser.