Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft and hydrated. Many reviews mention its gentle, non-drying formula. While some appreciate its makeup-removing abilities, others note it works best as part of a double-cleanse routine. Common feedback addresses packaging concerns, with users finding the tube format difficult to squeeze. Recent reviews point out texture variations, with some noting occasional graininess. The thick, balm-like consistency receives mixed responses - some find it nourishing while others consider it too heavy.