Customers say this cleansing balm effectively removes makeup and daily grime while leaving skin feeling soft and moisturized. Many reviews mention its gentle yet thorough cleansing action, particularly noting its effectiveness with waterproof makeup. Common feedback includes appreciation for the non-drying formula and its suitability for double cleansing routines. While most praise its performance, some note issues with the packaging making it difficult to squeeze out product. The travel-size version receives positive mentions for its convenience.