Thank you so much for taking the time to share your honest feedback about our Exclusive Tote Bag, Lorenz.

We're truly sorry to hear about your experience with our product, this is absolutely not the experience we want any of our customers to have. We completely understand your disappointment with the appearance of the tote bag not matching your expectations based on the product images - this must have been particularly frustrating when you were looking forward to receiving the item as shown.

We take your experience very seriously, and we'd love for you to reach out to our askINKEY Team, as we would greatly appreciate the opportunity to understand your experience further and explore how we can support 🖤